Return Policy
Return with a Receipt:
An original receipt is requested for all exchanges or returns. Within 60 days from the date of your purchase, an
exchange or return can be made for unused / unworn merchandise. All items must be returned in their original
packaging. All refunds will be made in the same form of payment as the original purchase. If you collected AIR
MILES on your purchase, AIR MILES will be returned. You will be required to provide your name, telephone
number, and postal code for all return or exchange transactions.
Return with a Gift Receipt:
Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card. The gift receipt will help us
determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered
an original receipt. You will be required to provide your name, telephone number, and postal code for
the transaction.
Return without a Receipt:
If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest
price the item was offered for sale within the 60 days preceding the return; and the refund will be applied to a
MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded. Items must be
unused and unworn and in their original packaging. You will be required to provide government issued picture
ID and provide your name, telephone number, and postal code for the transaction.
Multiple Item Discount Returns & “Free Item” with Purchase Returns:
When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the
second item is forfeited. The second item may be repurchased at the current selling price or both items can
be returned for a full refund.
Items purchased as part of a promotion offering a free item can be refunded with the return of all items. Individual
items can be exchanged.
Warranty Returns:
Should your purchase develop a manufacturer’s defect within a reasonable amount of time, please return it
to the store. An original receipt is required for a refund. Without a receipt, product will be returned based on
the lowest price the item was offered for sale within the 60 days preceding the return; and the refund will be
applied to a MERCHANDISE CREDIT card. You will be required to provide your name, telephone number and
postal code for the transaction.
Price Adjustments:
Coast Mountain Sports offers a one-time price adjustment with an original receipt within 14 days of the original
purchase. An original receipt must accompany a return / exchange receipt, gift receipt, or even exchange
receipt to be eligible for a price adjustment.
Gift Cards:
Gift cards cannot be redeemed for cash. After making a purchase, if you have a balance left on your gift card
– unless it is $5.00 or less – we will leave the balance on your gift card. Multiple gift card balances can be
consolidated to one gift card. AIR MILES cannot be collected on Gift Card purchases. The Forzani Group Ltd. reserves the right to change this policy with or without notice to its customers and will
not be held responsible for any loss or damages suffered as a result of such changes.